Contact

You can contact our customer care team directly by email:

nynylashinfo@gmail.com

Please include your name, order number (if applicable), and a brief description of your inquiry.

Providing these details allows our team to assist you more efficiently.

Our team typically responds within 1-3 business days, Monday through Friday.

We do not provide customer service on weekends or holidays (Federal/Local)

During busy sales events or holiday seasons, responses may take longer.

For the fastest assistance, please include:

• Your full name
• Your order number, if applicable
• The email used at checkout
• A brief explanation of your question
• Clear photos if reporting an item issue

Providing these details helps us review your inquiry and determine the appropriate next steps.

For questions about an existing order, please email nynylashinfo@gmail.com and include your order number.

Our team can assist with order questions, processing inquiries, and available order updates.

Please note that orders typically process within 1–5 business days, excluding weekends and holidays.

For information about processing, transit times, international delivery, signature requirements, and carrier issues, please review our Shipping & Delivery Policy.

View Shipping & Delivery Policy →

NyNy Lash accepts eligible return requests within 30 days of delivery.

Products must meet our return eligibility requirements, including hygiene and packaging conditions.

A 15% restocking fee may apply under the circumstances explained in our return policy.

You can submit eligible requests through our online portal.

Start a return or exchange →

Read Return & Refund Policy →

If your order includes Route Package Protection, you can submit a claim through Route for eligible shipping-related issues.

File a Route claim →

If Route protection was removed at checkout, you will not be eligible for full refunds or replacements.

For more information, review our Shipping Policy .

If there is an issue with the product you received, please contact our team promptly.

Include your order number, the name of the affected product, and clear photos showing the issue.

Email: nynylashinfo@gmail.com

Our team will review the information and assist with the appropriate resolution.

Cancellation requests must be submitted within 24 hours of purchase AND before processing has been completed.

Changes and cancellations are not guaranteed after an order enters processing.

Please contact us as soon as possible if you need assistance with your order.

Need assistance selecting lashes or learning more about a product?

Our team is happy to answer questions about available products, product details, and general purchasing inquiries.

Send us an email and include the product name or link you're interested in.

For business-related questions, wholesale opportunities, partnerships, or collaboration proposals, please contact us by email.

nynylashinfo@gmail.com

Include your business name, website or social media information, and a description of your inquiry.

All opportunities are reviewed individually. Submitting an inquiry does not guarantee a partnership.