Shipping Policy

NyNy Lash orders typically process within 1–5 business days, excluding weekends and holidays. (We have been averaging 1-3 currently)

High-volume sales, Black Friday, the holiday season, severe weather, and other disruptions may extend processing times.

For standard domestic shipments, transit may take approximately 3–5 business days after shipment, depending on the carrier and destination.

Delivery dates are estimates, not guarantees. Weather, holidays, carrier disruptions and shipping volume may cause delays.

No. Expedited shipping only changes the carrier service after your package has completed processing.

It does not move your order ahead of other orders or shorten our processing timeframe.

NyNy Lash may require a delivery signature for orders of $80 or more to help protect higher-value purchases and confirm delivery.

Please monitor tracking updates and make arrangements to accept your delivery.

If you miss a delivery attempt, contact the carrier about redelivery or pickup options.

Route is an optional protection service offered at checkout for eligible lost, stolen or transit-damaged packages.

Route reviews claims under its coverage rules and may provide a refund or replacement for approved claims.

We strongly recommend keeping Route protection on your order for extra peace of mind.

Submit a Route shipping claim →

If Route protection was included with your order, file a claim through the Route claims portal .

Keep your order number, tracking information, and clear photos of any damage.

Route has different filing deadlines for loss, theft and damage. Review Route's current claim deadlines before submitting your claim.

If Route protection was removed at checkout, your shipment is not covered by Route.

NyNy Lash does not provide full refunds or replacements for carrier-related loss, theft or transit damage when Route coverage is declined.

Product defects or incorrect items involve the product itself or how your order was fulfilled. If an item is defective please contact us. 

Email nynylashinfo@gmail.com  promptly with your order number and clear photos so we can review the issue. 

Customers are responsible for entering a complete and accurate address at checkout, including apartment numbers, postal codes and other necessary details.

If you spot a mistake, email nynylashinfo@gmail.com immediately and before shipment.

We will attempt to help, but changes cannot be guaranteed after processing or shipping.

After shipment, contact the carrier directly to request an address correction.

Incorrect-address deliveries do not qualify for our additional shipping-protection refunds or guaranteed replacements.

Packages may be returned for incorrect addresses, missing apartment numbers, unsuccessful delivery attempts, unclaimed pickups or failed signature delivery.

If the package is physically returned to NyNy Lash, we will inspect it before determining whether a refund or another resolution is available.

Approved item refunds exclude original shipping charges and applicable fees.

An additional 15% restocking fee may apply when returned items are damaged, used, opened or removed from their original packaging.

Such items may also be ineligible for a return under our hygiene requirements.

Packages discarded, abandoned or never returned to us because the customer did not accept or collect delivery are not eligible for a standard return refund.

Email nynylashinfo@gmail.com promptly with your order number and clear photos of the item received.

Our team will review the issue and help determine the next steps.

You may also submit a request through our Returns & Exchanges Portal .

Yes! NyNy Lash ships to eligible international destinations, subject to carrier availability and destination-country restrictions.

Customs inspections and local carrier operations may affect estimated delivery times.

For international shipping problems, please contact your local carrier or Route if you purchased package protection.

International shipments are generally sent Delivered Duty Unpaid (DDU).

Customers are responsible for customs duties, import taxes, brokerage charges and other local fees not collected at checkout.

Unpaid charges may delay delivery or cause a shipment to be returned or held.

Customs fees are set by the destination country, not NyNy Lash.

Read our International Customs & Duties Policy →

Cancellation requests must be made within 24 hours of placing your order and before the order has completed processing, whichever comes first.

Because orders may be processed quickly, we cannot guarantee cancellation once processing is complete.

For approved standard returns, original shipping charges and applicable shipping-related or protection fees are non-refundable.

Any applicable 15% restocking fee is assessed according to our Return & Refund Policy .

Orders flagged as high-risk or potentially fraudulent may be reviewed, verified or canceled for security reasons.

We may contact you using the email address provided at checkout.

If order information cannot be verified, we may cancel the order.