Return & Refund Policy

Orders may be canceled within 24 hours of being placed, unless the order has already completed processing.

The cancellation window ends at whichever occurs first:

• 24 hours after the order was placed.
• Completion of order processing.

Once your order has completed processing, it can no longer be canceled, edited, or refunded before shipment under this cancellation policy.

For assistance, please email nynylashinfo@gmail.com as soon as possible.

NyNy Lash accepts eligible return requests within 30 days of delivery.

Due to hygiene and sanitary reasons, products must meet the following requirements:

• Products must be unused and unopened.
• Products must remain undamaged.
• Original packaging must be intact.
• The request must be submitted within 30 days of delivery.
• The return must be approved by NyNy Lash before being shipped back.

All returned products are inspected after being received.

Any approved refund is determined following inspection and is subject to applicable deductions.

At this time, NyNy Lash does not offer exchanges.

If you would like a different product, please submit an eligible return request and place a new order for your preferred item.

All returns remain subject to our approval and inspection requirements.

If your order can no longer be canceled and you no longer want the product, you may request a return within 30 days of delivery.

The following conditions apply:

• Your return must first be approved by NyNy Lash.
  
• Customer is responsible for return shipping costs of items that are being returned for change of mind returns and not due to a manufacturing defect.
• Original shipping charges and applicable fees are not refunded.
• An eligible refund of store credit will be issued only after the returned items are received and inspected.
• A 15% restocking fee may apply to opened, used, or damaged items.

Customers are responsible for shipping costs on approved non-defective returns.

If your product qualifies as a confirmed manufacturing defect, an eligible return shipping label will be provided after approval.

Start a Return Request →

Yes. Products purchased from our Little Mishaps Collection are sold as-is and are final sale.

By purchasing these products, you acknowledge their listed imperfections and understand that they are not eligible for standard returns, refunds, or exchanges.

Final-sale restrictions remain subject to applicable consumer law.

A defective product is an item with a confirmed manufacturing-related issue.

Manufacturing defect concerns must be reported to NyNy Lash within 5 days of delivery.

Manufacturing defects do not include:

• Damage caused by improper use.
• Improper handling or storage.
• Use contrary to product instructions.
• Damage caused by the customer.
• Damage occurring during shipment.

Shipping damage is handled separately through the applicable shipping protection or carrier claim process.

Email our customer support team within 5 days of delivery with the following:

• Your full name and order number.
• Proof of purchase.
• Clear photos showing the defect.
• Photos of the original packaging.
• A brief explanation of the issue.

Additional documentation may be requested during review.

Once a manufacturing defect has been confirmed, an eligible return label will be provided.

Approved manufacturing defects qualify for store credit only, minus applicable non-refundable shipping costs and fees.

After the returned product has been received and inspected, eligible store credit is generally issued within 3–5 business days.

Store credit is associated with your customer account or the email address used at checkout.

If you received an incorrect product, please contact us as soon as possible so we can review your order.

Include your order number and clear photographs of the products you received.

Our customer support team will review the concern and provide further instructions for an eligible resolution.

Please do not mail the item back before receiving approval.

Email: nynylashinfo@gmail.com

Approved refunds are based on the eligible amount paid for the returned product or products.

The following costs are non-refundable:

• Original shipping charges.
• Route Shipping Protection fees.
• Applicable service or processing fees.
• Return shipping costs when the customer is responsible.
• Applicable restocking fees.

Refund eligibility is determined following product inspection.

After an approved refund is processed, your bank or payment provider may require additional time to post the funds to your account.

An additional 15% restocking fee may apply when a returned product is:

• Opened or used.
• Damaged.
• Removed from its original packaging.
• Returned in a condition that does not meet our return requirements.

For sanitary and hygiene reasons, opened or used products cannot be resold.

The restocking fee, when applicable, is deducted from the eligible refund amount.

Route Shipping Protection is an optional service available at checkout that helps protect eligible packages against loss, theft, and shipping damage.

Once your order has left our facility and entered the carrier's possession, carrier-related issues are handled through the applicable shipping protection or carrier process.

If Route protection was purchased, eligible claims can be submitted through Route.

Route claims must be submitted within 30 days of delivery under this store policy.

All claims are subject to Route's applicable coverage terms, deadlines, and approval requirements.

File a Route Claim →

If Route Shipping Protection was removed or not purchased, the order is not covered under NyNy Lash’s or Route's shipping protection services.

Customers may contact the shipping carrier regarding available claims.

Any eligible shipping-related resolution approved directly by NyNy Lash will be issued as store credit only, minus shipping costs and applicable non-refundable fees.

Please note that not all shipping-related concerns qualify for store credit.

If your package is lost, stolen, or damaged during shipment and you purchased Route protection, please file a claim directly through Route.

For damaged packages, retain the original packaging and take photographs of the damage.

Customers who did not purchase Route are NOT eligible for full refunds or replacements for stolen, lost, or damaged items during shipment. We will refer you to this policy if this situation occurs.

Route Claims Portal →

If a package is physically returned to NyNy Lash by the shipping carrier, any eligible resolution will be determined after the returned package has been received and inspected.

Approved refunds exclude original shipping charges and applicable non-refundable fees.

A 15% restocking fee may apply when items are received opened, used, or damaged.

Orders shipped to an incorrect or incomplete customer-provided address are not eligible for a refund under this policy.

Customers are responsible for monitoring their tracking information and making reasonable arrangements to receive shipments.

This includes packages that require a delivery signature.

If delivery is unsuccessful, customers should promptly arrange redelivery or collect their package within the carrier's required timeframe.

Unclaimed packages may be returned to the sender, abandoned, discarded, or otherwise handled according to the carrier's procedures.

If a shipment is discarded, abandoned, or never returned to NyNy Lash due to a failure to claim or accept delivery, the order is not eligible for a refund or replacement under this policy.

If you experience an issue with your order, we encourage you to contact NyNy Lash customer support first so we have an opportunity to review the concern.

Fraudulent, abusive, or repeated misuse of chargebacks and store policies may result in restrictions on future purchases or refusal of future orders.

Customer concerns are reviewed according to our store policies and applicable law.

Orders flagged by our payment processors or fraud-prevention systems may be reviewed, verified, or canceled for security reasons.

NyNy Lash reserves the right to decline or cancel an order when necessary to protect the business, payment account holder, or transaction from suspected fraud or unauthorized activity.

Fraudulent return or refund requests may also be denied when order information cannot be verified.