Cancellation policy

Cancellation requests may be made within 24 hours of placing your order, unless your order has already completed processing.

The cancellation window ends at whichever occurs first:

• 24 hours after the order was placed.
• Completion of order processing.

Once an order has completed processing or the cancellation window has passed, it cannot be canceled under our standard cancellation policy.

Please email our customer support team as soon as possible.

Include the following information:

• Your full name.
• Your order number.
• The email used at checkout.
• A request to cancel your order.

Our team will review your request and determine whether your order is still eligible for cancellation.

Email: nynylashinfo@gmail.com

Unfortunately, orders that have completed processing cannot be canceled under this policy.

If you no longer want your products, you may review our Return & Refund Policy to determine whether your purchase qualifies for a return.

Eligible returns must follow the return requirements and approval procedures stated in that policy.

To protect our customers and business, NyNy Lash reviews orders flagged by our payment processors or fraud prevention systems.

Orders identified as high fraud risk will be canceled.

Orders marked as low or medium fraud risk may require additional information or verification.

We may contact you using the email address provided at checkout.

If the order cannot be verified, or we are unable to contact you, the order may be canceled.

When purchasing an eligible product through a subscription, you agree to receive recurring deliveries based on the frequency and duration selected at checkout.

Subscription orders are automatically created according to your selected billing and delivery schedule.

Your payment method will be charged for recurring deliveries unless you selected an available prepaid subscription option.

Subscription details, including frequency and pricing, are provided when your subscription is created.

Subscriptions may be canceled or modified after two (2) complete billing cycles.

During the first two completed billing cycles, your subscription remains subject to its initial subscription commitment.

Once the initial two billing cycles have been completed, available changes may include:

• Canceling your subscription.
• Changing your delivery frequency.
• Skipping an eligible order.
• Delaying an upcoming delivery.
• Making other available changes through your subscription account.

You can access available subscription management options through:

• Your NyNy Lash customer account.
• The "Manage Subscriptions" link in our website footer.
• Subscription links included in your order confirmation emails.

Once signed in, locate your active subscription to review your available options.

Access Your Customer Account →

If you need assistance, please email nynylashinfo@gmail.com .

Some subscriptions automatically renew at the end of their selected subscription duration.

By purchasing a recurring subscription, you authorize scheduled charges according to the pricing, frequency, and other terms shown when you subscribe.

It is the customer's responsibility to cancel their subscription before the applicable renewal date if they do not wish to continue.

Eligible cancellations must be completed in accordance with the two-billing-cycle requirement.

When you subscribe to a product, your authorized payment method is securely handled by the applicable payment service for future scheduled payments.

Recurring charges are based on the subscription terms selected at checkout.

If you selected a prepaid subscription, applicable payment and renewal terms will follow the prepaid subscription agreement.

Please ensure your payment information remains accurate to avoid interruptions to your scheduled orders.

If your subscription was purchased using Shop Pay, your subscription payment information may be managed through your Shop Pay account rather than your NyNy Lash customer profile.

To make changes:

1. Sign in to your Shop account.
2. Locate your subscription payment information.
3. Follow the available options for updating your payment method.

For additional instructions, please review the official Shop Pay support guide.

Shop Pay Subscription Help →

Subscription products purchased during a promotional period may receive discounted pricing while the promotion is active.

Once the promotional period ends, future subscription orders return to the original standard price.

This means that purchasing a subscription during a sale does not guarantee the promotional price for future recurring orders.

Please review your subscription pricing and upcoming charges through your customer account.

A pre-order allows you to purchase a product that is currently out of stock or has not yet become available.

By placing a pre-order, you are reserving the product before it becomes available for standard fulfillment.

Full payment is collected at checkout.

Pre-orders are fulfilled and shipped once the applicable inventory becomes available.

Pre-orders are fulfilled when the purchased products become available.

If an estimated shipping timeframe is provided, it is an estimate and may be subject to change.

Once your order ships, you will receive the applicable shipping confirmation and tracking information.

If you have questions about your pre-order, please contact our customer support team.

Pre-orders may be canceled within 24 hours of purchase, unless the order has already completed processing.

The applicable cancellation window ends at whichever occurs first:

• 24 hours after the pre-order was placed.
• Completion of order processing.

Once a pre-order has completed processing or passed the cancellation deadline, it is subject to our regular store policies.

For more information, please review our Return & Refund Policy .

Subscription purchases are subject to the applicable terms of our Return & Refund Policy.

Canceling a subscription does not automatically qualify previously billed or processed orders for a refund.

Any eligible return or refund must follow our standard return eligibility and approval requirements.

Please review: NyNy Lash Return & Refund Policy →

For questions about cancellations, subscriptions, pre-orders, recurring payments, or other order concerns, please contact NyNy Lash.

Include your name, order number, and a description of the assistance you need.

Customer Support:

nynylashinfo@gmail.com