/* NYNY LASH | CONTACT US */
#nyny-contact {
--ink:#211c24;
--muted:#645b69;
--pink:#fcecf6;
--lilac:#f3ecfc;
--rose:#b65b99;
--line:#eadde9;
font-family:inherit;
color:var(--ink);
max-width:1050px;
margin:20px auto 35px;
padding:0 16px;
line-height:1.7;
}
#nyny-contact * {
box-sizing:border-box;
}
#nyny-contact .nc-hero {
position:relative;
overflow:hidden;
background:linear-gradient(
120deg,#ffedf6 0%,#f0e9fc 65%,#fff8fc 100%
);
border:1px solid var(--line);
border-radius:26px;
padding:56px 36px;
text-align:center;
}
#nyny-contact .nc-hero:after {
content:'✧';
position:absolute;
right:23px;
top:5px;
font-size:90px;
color:rgba(158,92,165,.15);
pointer-events:none;
}
#nyny-contact .nc-kicker {
font-size:11px;
letter-spacing:2.6px;
text-transform:uppercase;
font-weight:750;
color:#995887;
}
#nyny-contact h2 {
font-size:clamp(31px,5vw,48px);
font-weight:750;
line-height:1.15;
letter-spacing:-.8px;
color:var(--ink);
margin:13px 0 17px;
}
#nyny-contact .nc-hero p {
max-width:590px;
margin:0 auto 25px;
color:#514856;
font-size:15px;
}
#nyny-contact .nc-buttons {
display:flex;
flex-wrap:wrap;
gap:10px;
justify-content:center;
}
#nyny-contact .nc-btn {
display:inline-flex;
align-items:center;
justify-content:center;
text-align:center;
min-height:44px;
padding:12px 23px;
border-radius:99px;
background:#211c24;
color:#fff!important;
text-decoration:none!important;
font-weight:700;
font-size:13px;
border:1px solid #211c24;
transition:.2s;
}
#nyny-contact .nc-btn:hover {
background:#9b578a;
border-color:#9b578a;
}
#nyny-contact .nc-btn.nc-outline {
background:#fff;
color:#211c24!important;
border-color:#dfc8dd;
}
#nyny-contact .nc-btn.nc-outline:hover {
background:#fbeaf6;
}
/* QUICK INFORMATION CARDS */
#nyny-contact .nc-facts {
display:grid;
grid-template-columns:repeat(3,minmax(0,1fr));
gap:12px;
margin:19px 0 37px;
}
#nyny-contact .nc-fact {
background:#fff;
border:1px solid var(--line);
border-radius:17px;
padding:21px 12px;
text-align:center;
}
#nyny-contact .nc-fact strong {
display:block;
font-size:20px;
line-height:1.25;
color:#96537f;
}
#nyny-contact .nc-fact span {
display:block;
font-size:12px;
color:var(--muted);
margin-top:6px;
line-height:1.4;
}
/* SECTION HEADINGS */
#nyny-contact .nc-heading {
margin:33px 0 13px;
}
#nyny-contact .nc-heading small {
display:block;
color:#9b6093;
text-transform:uppercase;
letter-spacing:2px;
font-weight:750;
font-size:10px;
}
#nyny-contact .nc-heading h3 {
font-size:23px;
font-weight:750;
line-height:1.3;
margin:5px 0 0;
color:var(--ink);
}
/* DROPDOWN QUESTIONS */
#nyny-contact details {
margin:0 0 10px;
background:#fff;
border:1px solid var(--line);
border-radius:15px;
overflow:hidden;
}
#nyny-contact details[open] {
background:#fffafd;
border-color:#dbbcd3;
box-shadow:0 7px 22px rgba(83,38,81,.05);
}
#nyny-contact summary {
display:flex;
justify-content:space-between;
align-items:center;
gap:15px;
list-style:none;
cursor:pointer;
padding:19px 22px;
font-size:15px;
font-weight:750;
line-height:1.5;
color:var(--ink);
}
#nyny-contact summary::-webkit-details-marker {
display:none;
}
#nyny-contact summary::after {
content:'+';
display:grid;
place-items:center;
flex:0 0 29px;
width:29px;
height:29px;
background:#f7e9f3;
border-radius:50%;
color:#92517f;
font-size:21px;
}
#nyny-contact details[open] summary::after {
content:'−';
background:#edd4e5;
}
#nyny-contact .nc-answer {
padding:0 22px 23px;
border-top:1px solid #f1e5ee;
color:#514a54;
font-size:14px;
}
#nyny-contact .nc-answer p {
margin:15px 0 0;
}
#nyny-contact .nc-answer ul {
margin:12px 0 0;
padding-left:21px;
}
#nyny-contact .nc-answer li {
margin:7px 0;
}
#nyny-contact .nc-answer a {
color:#96517f;
text-decoration:underline;
}
#nyny-contact .nc-note {
background:var(--lilac);
border-left:3px solid #b990d0;
border-radius:0 10px 10px 0;
padding:12px 15px;
margin-top:16px;
font-size:13px;
}
/* CONTACT CTA */
#nyny-contact .nc-help {
background:linear-gradient(115deg,#fcecf6,#f1ecfa);
border:1px solid var(--line);
border-radius:22px;
text-align:center;
padding:37px 20px;
margin-top:37px;
}
#nyny-contact .nc-help h3 {
font-size:24px;
margin:0 0 9px;
color:var(--ink);
}
#nyny-contact .nc-help p {
margin:0 auto 20px;
max-width:520px;
color:#554b59;
font-size:14px;
}
#nyny-contact .nc-small {
margin-top:19px;
text-align:center;
color:#786e7a;
font-size:12px;
}
/* STYLE THE EXISTING SHOPIFY CONTACT FORM */
body:has(#nyny-contact) .contact form {
background:#fff;
border:1px solid #eadde9;
border-radius:22px;
padding:30px;
}
body:has(#nyny-contact) .contact .field__input,
body:has(#nyny-contact) .contact input,
body:has(#nyny-contact) .contact textarea {
border-radius:12px;
}
body:has(#nyny-contact) .contact .field {
margin-bottom:15px;
}
body:has(#nyny-contact) .contact .contact__button button {
background:#211c24;
color:#fff;
border-radius:99px;
padding:13px 30px;
font-weight:700;
}
body:has(#nyny-contact) .contact .contact__button button:hover {
background:#9b578a;
}
/* MOBILE */
@media(max-width:600px) {
#nyny-contact {
padding:0 10px;
}
#nyny-contact .nc-hero {
padding:42px 18px;
}
#nyny-contact .nc-hero:after {
font-size:64px;
right:4px;
top:0;
}
#nyny-contact .nc-facts {
gap:7px;
}
#nyny-contact .nc-fact {
padding:17px 6px;
}
#nyny-contact .nc-fact strong {
font-size:16px;
}
#nyny-contact .nc-fact span {
font-size:11px;
}
#nyny-contact summary {
padding:17px 15px;
font-size:14px;
}
#nyny-contact .nc-answer {
padding:0 16px 19px;
}
#nyny-contact .nc-btn {
width:100%;
}
body:has(#nyny-contact) .contact form {
padding:18px;
}
}
NYNY LASH · CUSTOMER CARE
Contact Us
Have a question about your order, our lashes, or anything else? We're happy to help! Explore our helpful information below or reach out to our customer care team.
Email Our preferred contact method
1-3 Business Days Typical response timeframe
Mon–Fri 10am-5pmESTCustomer support hours
01 / Get in touch
Customer support information
How can I contact NyNy Lash?
You can contact our customer care team directly by email:
nynylashinfo@gmail.com
Please include your name, order number (if applicable), and a brief description of your inquiry.
Providing these details allows our team to assist you more efficiently.
When will I receive a response?
Our team typically responds within 1-3 business days, Monday through Friday.
We do not provide customer service on weekends or holidays (Federal/Local)
During busy sales events or holiday seasons, responses may take longer.
Helpful tip: Please avoid sending multiple messages about the same inquiry, as this may make it harder to keep the conversation organized.
What information should I include?
For the fastest assistance, please include:
- Your full name
- Your order number, if applicable
- The email used at checkout
- A brief explanation of your question
- Clear photos if reporting an item issue
Providing these details helps us review your inquiry and determine the appropriate next steps.
02 / Common questions
How can we help?
I have a question about my order.
For questions about an existing order, please email nynylashinfo@gmail.com and include your order number.
Our team can assist with order questions, processing inquiries, and available order updates.
Please note that orders typically process within 1–5 business days, excluding weekends and holidays.
Where can I find shipping information?
For information about processing, transit times, international delivery, signature requirements, and carrier issues, please review our Shipping & Delivery Policy.
View Shipping & Delivery Policy →
How do I request a return or exchange?
NyNy Lash accepts eligible return requests within 30 days of delivery.
Products must meet our return eligibility requirements, including hygiene and packaging conditions.
A 15% restocking fee may apply under the circumstances explained in our return policy.
You can submit eligible requests through our online portal.
Start a return or exchange →
Read Return & Refund Policy →
My package is lost, stolen, or damaged.
If your order includes Route Package Protection, you can submit a claim through Route for eligible shipping-related issues.
File a Route claim →
If Route protection was removed at checkout, you will not be eligible for full refunds or replacements.
For more information, review our Shipping Policy .
I received an incorrect or defective item.
If there is an issue with the product you received, please contact our team promptly.
Include your order number, the name of the affected product, and clear photos showing the issue.
Email: nynylashinfo@gmail.com
Our team will review the information and assist with the appropriate resolution.
Can I change or cancel my order?
Cancellation requests must be submitted within 24 hours of purchase AND before processing has been completed.
Changes and cancellations are not guaranteed after an order enters processing.
Please contact us as soon as possible if you need assistance with your order.
03 / Additional inquiries
Other ways we can help
I have a question about your products.
Need assistance selecting lashes or learning more about a product?
Our team is happy to answer questions about available products, product details, and general purchasing inquiries.
Send us an email and include the product name or link you're interested in.
Business, wholesale, or collaboration inquiries
For business-related questions, wholesale opportunities, partnerships, or collaboration proposals, please contact us by email.
nynylashinfo@gmail.com
Include your business name, website or social media information, and a description of your inquiry.
All opportunities are reviewed individually. Submitting an inquiry does not guarantee a partnership.
WE'RE HERE TO HELP
Still have questions?
We'd love to hear from you! Send us a message with your name, email, order number (if applicable), and how we can help. Our team typically responds within 1-3 business days, Monday–Friday, excluding holidays.
NyNy Lash · Customer Care · nynylashinfo@gmail.com
